Patient Service Representative
Company: Nationwide Vision
Location: Lake Havasu City
Posted on: May 3, 2021
Job Title: Front Office Specialist / Patient Service Rep Summary
The Front Office Specialist is responsible for the store clerical
tasks such as answering phones, greeting patients and visitors, and
scheduling appointments in a professional and timely manner.
Essential Functions Welcomes and greets all patients and visitors,
in person or over the phones. Answers the phone while maintaining a
polite, consistent phone manner using proper telephone etiquette.
Responds to patients, prospective patients, and visitor inquiries
in a courteous manner. Responsible for keeping the reception area
clean and organized. 10 Registers new patients and updates existing
patient demographics by collecting patient detailed patient
information including personal and financial information. 10
Facilitates patient flow by notifying the provider of patients'
arrival, being aware of delays, and communicating with patients and
clinical staff. Protects patient confidentiality by making sure
protected health information is secured by not leaving PHI in plain
sight and logging off the computer before leaving it
Supervisory Responsibility This position has no supervisory
Other Duties Please note this job description is not designed to
cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time
with or without notice.
Education and Experience Previous office administration or
receptionist experience or a minimum of one year work experience in
a medical office setting. Telephone etiquette, customer service,
basic word and excel programs, time management, multi-tasking,
organization, scheduling. High school diploma or GED equivalent.
Strong customer service. PC proficient. Must be able to
stand/walk/sit for increments of 4 hours or more.
Work Environment This job operates in a professional office
environment. This role routinely uses standard office equipment
such as computers, phones, photocopier, filing cabinets, and fax
Physical Demands The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee frequently is required to
stand; walk; use hand to finger, handle or feel; and reach with
hands and arms. Must be able to move and lift up to 20 pounds.
Position Type and Hours of Work This is a full-time position. Days
and hours of work varies, must be able to work weekends.
Travel This position is expected to travel less than 5%.
Reports to: Optical Manager Classification: Full Time/Non-Exempt
Schedule: Varies/Must be able to work weekends.
Keywords: Nationwide Vision, Lake Havasu City , Patient Service Representative, Other , Lake Havasu City, Arizona
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