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Front Office Manager-The Nautical Beachfront Resort in Lake Havasu

Company: Benchmark Hospitality
Location: Lake Havasu City
Posted on: June 5, 2021

Job Description:

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

Join our awesome front office team at the most beautiful location in Lake Havasu City! Do you love meeting and greeting guests from all over the world? Do you thrive in providing amazing guest vacation experiences? Then our Front Office Manager position may be for you!

Job Description:

Supervise the training of all Front Office employees and motivate them to perform their jobs effectively. Develops operating / training manuals and keeps them up to date for the Front Desk Responsible for ensuring that the Front Office is in compliance with all systems, control policies and procedures. Performs Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance Development and monitoring of the Front Office budget. Assume Manager on Duty shifts when necessary. Develop and maintain open lines of communication within the department and with other departments within the property. Resolve guest problems expediently and in a professional manner. Ensure exceptional guest service is delivered at the front desk. Conduct monthly Front Office meetings. Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern. Direct the efforts of the Front Desk Supervisors and Front Office Agents. Attend required meetings as a representative of the Front Office. Attend property committee meetings, i.e. holiday, technology and safety. Handle disciplinary action, coaching and counseling sessions and related personnel issues. Ensure all group rooming lists are accurate and to coordinate any special group requests. Delegate work among the staff in an equitable manner.

Keywords: Benchmark Hospitality, Lake Havasu City , Front Office Manager-The Nautical Beachfront Resort in Lake Havasu, Other , Lake Havasu City, Arizona

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