Front Office Manager-The Nautical Beachfront Resort in Lake Havasu
Company: Benchmark Hospitality
Location: Lake Havasu City
Posted on: June 5, 2021
Benchmark's company culture is central to our management
philosophy. The company's stated purpose is "to provide an
entrepreneurial environment where determined people dare to create,
share, and build futures.
To be the "benchmark" by which all others are judged takes
passion, courage, and dedication. We invite you to explore our
extraordinary offering of unique opportunities, all with a common
goal of providing an unforgettable journey.
Job Description Summary:
Join our awesome front office team at the most beautiful
location in Lake Havasu City! Do you love meeting and greeting
guests from all over the world? Do you thrive in providing amazing
guest vacation experiences? Then our Front Office Manager position
may be for you!
Supervise the training of all Front Office employees and
motivate them to perform their jobs effectively. Develops operating
/ training manuals and keeps them up to date for the Front Desk
Responsible for ensuring that the Front Office is in compliance
with all systems, control policies and procedures. Performs Human
Resource functions for staff, including hiring, training,
scheduling, and evaluating performance Development and monitoring
of the Front Office budget. Assume Manager on Duty shifts when
necessary. Develop and maintain open lines of communication within
the department and with other departments within the property.
Resolve guest problems expediently and in a professional manner.
Ensure exceptional guest service is delivered at the front desk.
Conduct monthly Front Office meetings. Schedule staff to reflect
daily occupancy and make sure schedule is concurrent with the
arrival and departure pattern. Direct the efforts of the Front Desk
Supervisors and Front Office Agents. Attend required meetings as a
representative of the Front Office. Attend property committee
meetings, i.e. holiday, technology and safety. Handle disciplinary
action, coaching and counseling sessions and related personnel
issues. Ensure all group rooming lists are accurate and to
coordinate any special group requests. Delegate work among the
staff in an equitable manner.
Keywords: Benchmark Hospitality, Lake Havasu City , Front Office Manager-The Nautical Beachfront Resort in Lake Havasu, Other , Lake Havasu City, Arizona
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