Contact Representative

Company: Department Of The Interior
Location: Lake Havasu City
Posted on: June 9, 2021

Job Description:

• Duties

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Duties

Summary

Explore a new career with the BLM - where our people are our greatest natural resource.

This position is located in Lake Havasu City, Arizona. Information about Lake Havasu City, Arizona and the surrounding area can be found at https://www.havasuchamber.com/.

We expect to fill 1 vacancy at this time; however, additional positions may be filled from this announcement if they become available.

Learn more about this agency

Responsibilities

• Serve as initial contact to answer general and technical questions regarding varied public land laws, regulations, policies, and the status of lands and minerals.
• Locate, interpret, and explain current land status to the public; and to generate electronic reports to answer public inquiries.
• Assists customers by researching and copying case file folders, including master title plats, historical indexes, survey records, and patents. Provides legal copies of official records and documents as requested.
• Prepares letters, memos, reports in final form, and makes entries into automated systems.
• Serves as contact to the public by telephone and in person. Possesses written and oral communication skills to answer public inquiries.
• Provides specific directions to customers on filing requirements, including date and eligibility requirements, for various land and mineral uses.
• Reviews initial documents being filed for adherence to the filing requirements, examines the appropriate land status records to determine allowable uses, and assists with processing of payments and filing of legal documents.
• Performs general office clerical work as assigned.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

6 - Selection for this vacancy will be made at the GS-05 or GS-06 grade level. Please see the additional information section for more information.

• Job family (Series)

0962 Contact Representative

• Requirements

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Requirements

Conditions of Employment

• U.S. Citizenship is required.
• Be sure to read the How to Apply and Required Documents Sections.
• You cannot hold an active real estate license: nor can you have an interest or hold stocks in firms with interest in Federal Lands.
• Direct Deposit Required.
• Appointment will be subject to a favorably adjudicated background/suitability investigation/determination.
• Your resume must contain enough information to show that you meet the qualification requirements as defined in the announcement. In addition, your responses to the questions must adequately reflect in your resume.
• May require a one year probationary period.
• This is a Bargaining Unit position.

Qualifications

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume. No assumptions will be made about your experience.

For the GS-05 grade level: One (1) year of specialized experience equivalent to GS-04 in the Federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, using automation systems, maintaining files and related materials

• OR- Completed four (4) years of education above high school in any field for which high school graduation or the equivalent is the prerequisite.
• OR- An equivalent combination of the experience and education described above.

Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate graduate education. Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

For the GS-06 grade level: One (1) year of specialized experience equivalent to GS-05 in the Federal service. Specialized experience is further defined as: Accomplishing routine support tasks in a busy office environment, providing routine information to the public and internal customers by phone, email, and in person, preparing written correspondence, using automation systems, maintaining files and related materials

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must meet all qualification requirements of the closing date of the announcement.

Education

Keywords: Department Of The Interior, Lake Havasu City , Contact Representative, Other , Lake Havasu City, Arizona