About The Role
As a primary contact for bank customers, Tellers/New Accounts
Reps are responsible for developing and retaining customer
relationships through providing a consistent level of exceptional
service. Proactively work to develop and maintain long-standing
customer relationships. Greet, listen, engage, and actively profile
to ascertain your customer's needs and present sound and mutually
beneficial financial solutions. Maintain high quality personal
performance and professional standards and actively request support
and training as needed.
DUTIES AND RESPONSIBILITIES:
- Assist with wide variety of customer services including opening
and maintaining consumer and business deposit and savings accounts,
safe deposit boxes, and e-banking products in an efficient manner.
Prepare associated documentation and scan for record retention
- Assist customers with opening CDs/IRAs and educate customers as
to penalties, earnings, etc.
- Use every customer contact as an opportunity to advise customer
about additional services or programs that might benefit them.
- Perform Teller transactions, including but not limited to:
receive deposits, accept checks for cashing, accept loan payments,
accept wire transfer requests, fill business change orders, issue
cashier's checks, cash Series EE Bonds, sell travel cards, process
credit card advance requests, process telephone transfers, process
and record night deposit transactions, process check orders, issue
debit cards. Possess a basic knowledge of bank products to include
deposit products such as checking, savings, money market, CDs, and
e-banking. Promote High Performance Checking Tell-A-Friend Program.
Maintain balancing record by correctly balancing cash daily,
locates overages or shortages, sells excess cash to vault and
maintains established cash levels in drawer. Sorts, counts, and
wraps money to be transferred to the vault. Assist customers with
safe deposit entries.
- Primarily responsible for developing and retaining customer
- Play an integral role in bank growth by meeting customer's
needs while maintaining profitability and proactively finding
opportunities to enhance customer relationships.
- Responsible for identifying customer needs through active
listening and profiling and fulfilling their needs with appropriate
products and services.
- Act promptly on customer requests, following through on
commitments and obligations. Ask follow-up questions to determine
if customer needs and expectations have been addressed. Process ATM
and debit card disputes, escalate as necessary.
- Maintain proficient knowledge of bank and loan products and
services to effectively present the appropriate solutions to the
- As a representative of the bank, responsible for conducting
yourself at all times in a positive and professional manner while
maintaining a professional appearance and treating everyone with
dignity and respect.
- Answer incoming calls, answer inquiries, direct calls, takes
messages and returns call.
- Take responsibility for remaining compliant with all applicable
banking laws and regulations as well as following company policies
and procedures, management directives, security and operational
- Accountable for maintaining accuracy and attention to detail in
all aspects of the job.
- Responsible for keeping all information related to customers,
co-workers and the bank private and confidential. Assure that any
private information is accessed only as it pertains to the
performance of your position, being aware of others who can hear
your conversations or view private information.
- Proactively protect the bank and its customers from counterfeit
and fraudulent activity by staying current on fraud warnings and
initiating discussion with customers regarding specific
transactions to prevent potential loss to customers and the
- Complete all required annual compliance training and continuing
education to stay current with bank policy, regulations and
- Responsible to stay aware of and adhere to the banks security
policy. Notify management of any situation that may cause a
- Additional duties as requested or assigned.
- Must comply with applicable laws and regulations, including but
not limited to, the Bank Secrecy Act, the Patriot Act, and the
Office of Foreign Assets Control.
- High school diploma or equivalent
- Two to five years banking experience
KNOWLEDGE, SKILL, ABILITY:
- Ability to understand and follow written and oral
- A high level of customer service and interpersonal skills to
communicate effectively throughout the bank and to represent the
bank positively to current and potential customers.
- Ability to operate a computer and other standard office
equipment, such as copier and fax machine.
WORK ENVIRONMENT: Must be able to routinely perform work indoors
in climate-controlled shared work area with moderate noise
PHYSICAL DEMANDS: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is often
required to: sit; use hands in repetitive motions to finger, grasp,
handle or feel; and talk or hear. The employee is occasionally
required to: stand; walk; and lift or reach with hands and
Must be able to operate routine office equipment including
computer terminals and keyboards, telephones, copiers, facsimiles,
and calculators. Must be able to routinely perform work on computer
for an average of 6-8 hours per day, when necessary. Must be able
to work extended hours or travel off site whenever required or
requested by management. Must be capable of regular, reliable and
timely attendance. Must be capable of climbing / descending stairs
in an emergency situation.
Specific lifting abilities required by this job include:
Exerting up to 25 pounds of force occasionally, and/or up to 10
pounds of force frequently, and/or a negligible amount of force
constantly to move objects.
Specific vision abilities required by this job include: The
worker is required to have close visual acuity to perform an
activity such as: preparing and analyzing data and figures;
transcribing; viewing a computer terminal; extensive reading;
visual inspection involving small defects, small parts, and/or
operation/inspection of machines and/or using measurement devices
at distances close to the eyes.
What We Offer
COMPENSATION & BENEFITS: Salary is dependent upon relevant
experience. We offer an extensive benefits package that includes,
but is not limited to, flexible health coverage options:
medical/dental/vision (partially employer paid with competitive
premiums), health rewards program, possible employer contribution
to a Health Savings Account, Employee Assistance Program (EAP);
life insurance; 401K retirement plan with immediate vesting (up to
3% employer match, 3% automatic employer contribution, and profit
sharing); discounted banking products and services; paid
vacation/sick days, and paid holidays.
COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most
valuable asset. We seek qualified individuals who enjoy people, are
innovative and eager to learn. We are dedicated to providing
opportunities for personal advancement and professional growth by
investing in the tools and training needed to build a personalized
career path for you.
Glacier Bancorp, Inc. is a regional bank holding company
headquartered in Kalispell, Montana with assets greater than $12
billion, operating in numerous community bank divisions across 8
states (Montana, Idaho, Utah, Washington, Wyoming, Colorado,
Arizona and Nevada). We pursue a community banking philosophy,
emphasizing personalized service combined with the full resources
of a large banking organization. Over the years, Glacier Bancorp
has received numerous awards for stability and soundness, and has
repeatedly ranked among the top 10% in the nation for financial
We are an Equal Opportunity Employer and qualified applicants or
employees will receive consideration for employment without regard
to race, color, religion, national origin, sex (including
pregnancy), sexual orientation, gender identity, mental or physical
disability, age, genetic information, protected veteran status, or
any other category protected by applicable federal, state or local
Glacier Bancorp, Inc. does not sponsor applicants for work
visas. All applicants must be legally authorized to work in the
No Recruiters or unsolicited agency referrals please.